Terms & Conditions

Welcome to Emerald LLC (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and services for purchasing perfumes and related products in the United Arab Emirates. By accessing our website or making a purchase, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Eligibility

  • You must be 18 years or older or have the consent of a legal guardian to purchase products from our website.

  • By using our services, you confirm that all information you provide is accurate and truthful.

2. Products and Availability

  • We offer a variety of high-quality perfumes and fragrance products subject to stock availability.

  • Product descriptions, images, and pricing are provided for informational purposes. While we strive for accuracy, slight variations may occur.

  • We reserve the right to modify, discontinue, or update any product without prior notice.

3. Orders and Payment

  • Orders can be placed online via our secure checkout system.

  • Full payment is required at the time of purchase using approved payment methods.

  • We reserve the right to cancel or refuse any order due to payment issues, product unavailability, or suspected fraudulent activity.

4. Pricing and Currency

  • All prices on our website are displayed in UAE Dirhams (AED) and include applicable VAT unless stated otherwise.

  • Shipping costs, if any, will be calculated and displayed during checkout.

5. Shipping and Delivery

  • We deliver across the UAE. Estimated delivery times will be provided at checkout.

  • Delays caused by courier companies, public holidays, or unforeseen circumstances are beyond our control.

  • It is the customer’s responsibility to provide accurate delivery details. We are not liable for delays or losses caused by incorrect addresses.

6. Returns, Refunds, and Exchanges

  • Returns and refunds are handled according to our Refund & Return Policy.

  • We do not accept returns for opened or used perfume products for hygiene reasons unless they are defective or incorrect.

7. Intellectual Property

  • All content on our website, including text, images, logos, and trademarks, is the intellectual property of Emerald LLC or licensed to us.

  • Unauthorized copying, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

  • Emerald LLC is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability for any claim shall not exceed the total amount paid for the product purchased.

9. Privacy and Data Protection

  • Your use of our website is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal information.

10. Third-Party Links

  • Our website may include links to third-party websites for convenience. We do not endorse or control these sites and are not responsible for their content or policies.

11. Changes to Terms

  • Emerald LLC reserves the right to update or change these Terms at any time. Updated terms will be posted on this page with a revised effective date.

12. Governing Law and Jurisdiction

  • These Terms are governed by the laws of the United Arab Emirates.

  • Any disputes arising under these Terms shall be subject to the jurisdiction of UAE courts.

13. Contact Us

For any questions or assistance regarding returns and refunds, please contact us:
📧 Email: support@emeraldperfumes.ae
📞 Phone: +971 55 138 6484
📍 Address: Sharjah Media City (Shams)
P.O Box 515000 Sharjah, UAE